WorldHost customer service training offers an interactive, engaging experience to develop essential customer service skills, taking its cue from real-world situations. Workshops are focused around sought-after skills and are highly relevant as trainers can adapt content to suit various roles and industries. Acquiring new skills and relevant knowledge are the focus from day one, so attendees grow in confidence and feel equipped to present themselves as a competent customer service professional. At the same time, WorldHost training looks beyond the next opportunity, giving people the transferrable skills that they can use for the rest of their lives.
Who should take the workshop?
This workshop is aimed at any front-line staff who come into contact with and have regular interactions with customers.
What does it cover?
- Identifying customer needs and managing expectations
- The importance of making a great first impression
- Applying customer service within your role and sector
- Communication skills to improve your customer interactions
- Leaving a lasting impression
- Planning for professional development
Benefits of the programme
- 1 day programme that is adaptable to multiple roles, sectors or industries
- Easy to contextualise
- Participative and interactive with an applied focus on ‘active learning’
Learning Outcomes
- Explain the benefits of providing excellent customer service
- Identifying customer needs and managing expectations
- The importance of making a great first impression
- Creating a positive first impression
- Words associated with customer
- Needs Vs expectations
- Applying customer service within your role and sector
- The power of social media
- Communication process – verbal, vocal & body language
- Listening skills – Active listening
- Communication skills to improve your customer interactions
- Dealing with problems positively
- Leaving a lasting impression
- Remembering names
- Planning for professional development