Tailored Training Courses

Managing Difficult Conversations

None of us really likes having difficult conversations about behaviour in the workplace or when dealing with someone who is emotional or confrontational. However, the need to have conversations doesn’t disappear when they are ignored. Mishandling conversations also leads to ongoing communication problems which can affect team relationships, morale and ultimately productivity.

We can help your people to:

• Establish the need and purpose for conversations
• Adopt the right approach depending on the circumstances
• Recognise and manage their own emotional states
• Challenge their own assumptions and beliefs
• Plan and prepare for conversations
• Open conversations
• Present their views
• Listen to the other person’s views
• Handle reactions with care
• Reach an amicable solution

Train The Trainer

Why not make the best of your in-house talent and knowledge by using your own people to deliver your in-house training?

We can help your Trainers to develop the skills, knowledge and behaviours that they need to design and deliver impactful learning and development activities. Our programmes are of benefit to people who are new to delivering training as well as those that just want to brush up on their skills.

Your Trainers will learn about:

• Basic presentation and facilitation skills
• The principles of effective training design
• How to plan and prepare training activities that have impact
• Learning space design
• ‘Classroom’ management
• Group facilitation, interaction and group dynamics
• Techniques that capture people’s attention
• Simple methods to show credibility and gain trust
• How to answer questions – even if you don’t always know the answer!
• How to build rapport right from the start
• Recognising different learning styles
• Adapting approaches to meet different learning styles so every learner benefits

Unconscious Bias

This training course will enable your people to develop an understanding of what unconscious (anti) bias is, how it affects us and how we can overcome it.

Your people will learn about:

• What unconscious bias is and where it comes from
• Understanding different types of bias
• When and how unconscious bias impacts on individuals in the workplace
• Developing strategies to deal with and overcome unconscious bias

Introduction to NLP (Neuro Linguistic Programming) Communication Skills

A behind the scenes look at the philosophy of communicating. NLP (Neuro Linguistic Programming) is often referred to as the “Study of Excellence”.

Your people will learn about:

• How our minds, emotions and behaviours work together to create experiences
• How we filter the ideas and information we receive from others and the world around us – and how this impacts on our behaviour
• How we behave in any situation determines the results we get!

Inter-cultural awareness and communication

This training will help your people understand the basic concepts of cultural difference and intercultural communication so people can improve their own intercultural communication skills

Your people will learn about:

• The benefits of effective intercultural communication skills
• What can hinder intercultural communication
• Some cultural values and ways of communicating in different cultures
• How to improve intercultural communication skills
• The Intercultural communication checklist

Mental Wellbeing Awareness

This course will help your people to develop basic knowledge and understanding of mental wellbeing in the workplace.

Your people will learn about:

• Why mental wellbeing matters in the workplace and scenarios that can affect it
• The spectrum of mental wellbeing
• Common mental health myths
• Identifying common signs of mental ill health
• Some Decider Life Skills® that everyone can use every day

Equality and Diversity in the Workplace

This course will help you people to develop a basic knowledge and understanding of equality and diversity in the workplace and why it matters.

Your people will learn about:

• The 9 Protected Characteristics
• Basics of legislation
• Importance of respecting differences
• Individual values and organisational expectations

Selling Skills

Now more than ever, businesses need to ensure that they make the most of the sales opportunities that arise. Maintaining a competitive advantage is essential in today’s constantly changing world. This training will assist sales people and also customer service or support staff to turn opportunities into sales.

You can be assured that your people will learn valuable techniques and strategies that will help them close the sale and achieve your business sales goals and targets.

Your people will learn how to:

• Identify sales opportunities
• Create sales opportunities
• Pitch for new business
• Successfully negotiate
• Win business through effective question-handling techniques
• Work cohesively with other members of the team