WorldHost customer service training is an engaging experience for your staff, covering real-world situations. Flexible content ensures workshops are always highly relevant allowing trainers to adapt the content to suit your organisation. Participants’ can quickly apply their newly acquired skills and knowledge, so your customers feel the benefits, fast. At the same time, WorldHost training develops participants’ transferrable skills which they will be able to utilise for the rest of their lives.
For your organisation, WorldHost training is the foundation for establishing a culture of excellence and driving business transformation. You’ll be amazed how much people can learn in a one day workshop or over four 90 minute online sessions.
Who should take the workshop?
This workshop is aimed at any front-line staff who come into contact with and have regular interactions with customers.
What does it cover?
- Identifying customer needs and managing expectations
- The importance of making a great first impression
- Applying customer service within your role and sector
- Communication skills to improve your customer interactions
- Leaving a lasting impression
- Planning for professional development
Benefits of the programme
- An easily accessible online programme set over a one day workshop or four 90 minute webinars
- Adaptable to multiple roles, sectors and industries
- Easy to contextualise
Learning Outcomes
- Explain the benefits of providing excellent customer service
- Identifying customer needs and managing expectations
- The importance of making a great first impression
- Creating a positive first impression
- Words associated with customer
- Needs Vs expectations
- Applying customer service within your role and sector
- The power of social media
- Communication process – verbal, vocal & body language
- Listening skills – Active listening
- Communication skills to improve your customer interactions
- Dealing with problems positively
- Leaving a lasting impression
- Remembering names
- Planning for professional development
“All of our security team undertook the Worldhost training and enjoyed it. The course was interactive, the trainer was great and we have all found it beneficial whether just brushing up on our current skill set or are new to the role there is something for everyone to take away and put into practice. It has elevated the team.”
Lorraine Cordiner
General Services Manager, Diageo Account / Johnnie Walker
26th July 2022